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Operator runbook

Install and provision without losing recovery.

Bring up a local gateway, then validate routing, DNS, fallback, and privacy posture before trusting the deployment.

  1. 01Preflight

    Confirm recovery access, map interfaces, export current network state, and define failure behavior.

  2. 02Preview

    Create device group, DNS ownership, route profile, and fallback behavior in dry-run mode.

  3. 03Apply

    Apply only after the operator confirms rollback for firewall, DNS, route, and admin access changes.

  4. 04Validate

    Check admin UI, DHCP/DNS behavior, route trace, fallback state, leak posture, and known-good backup.

Stop conditions

Pause if out-of-band recovery is missing, the rollback path is unclear, the preview changes behavior unexpectedly, or validation shows a leak or broken admin path.

Support boundary

Review support boundaries before asking anyone else to touch live routing, DNS, firewall, credentials, or remote access. Ownership stays with the operator unless a bounded change window is explicitly approved.

Recovery check

Keep console, SSH, or local admin recovery available before applying any live policy change so rollback stays practical if the first pass fails.

Safe commands

Use read-only discovery first: ip addr, ip route, resolver status, failed services, and current firewall state.

Rollback

Disable policy apply, restore known-good route/DNS/firewall state, restart affected services, and confirm local admin access.

Output

Report deployment mode, interface map, policy summary, DNS trace, route trace, fallback behavior, remaining risks, and rollback location.

Runbook evidence

Each runbook phase should leave a redacted operator artifact.

Redacted Gateway devices inventory screen
Preflight Inventory clients.

Shows device and group scope before the runbook changes policy.

Redacted Gateway DNS control screen
Preview Inspect DNS behavior.

Shows resolver ownership, filtering posture, and bypass handling before apply.

Redacted Gateway backup and recovery screen
Rollback Keep the exit path visible.

Shows backup and recovery evidence that should be captured before live apply.

Next action

Request guided runbook execution.

Use support intake when the install needs operator review, recovery planning, or policy design help. Review support boundaries and contact privacy before sharing diagnostics or opening a live change window. Return to launch status if you need to confirm what is public, gated, or still missing proof.

Request guided setup Open operator runbooks program Review support boundaries Review contact privacy Open launch status Open production checklist